OUR MISSION
Our mission is to provide the best in class products like phones, laptops, watches, gadgets, wearable tech, sporting goods and related services to the local community and beyond through our retail store and online website.
OUR VISION
Since inception, our vision was to create a viable business which upholds a strong value base of premium quality customer service, emphasising on establishing a long lasting relationship with our valued customers and being able to deliver this on a consistent basis whilst keeping the customer experience fun.
OUR APPROACH
We also do bespoke services which means if you can't see it in our catalog don't worry. We offer bespoke services.
OUR PHILOSOPHY
Keep it simple and fun
Under promise and over deliver
Strive for customer delight
Holistic synergy of varied product lines
History of fixINN
Since establishing fixINN in 2011, we have grown consistently year on year. Over the last 10 years, we have built the brand fixINN in 3 different locations over London, (Notting Hill Gate, Romford (Essex) and Holland Park). fixINN has been providing technology solutions in all these locations to all the local individual and small business customers. We have not only supplied devices like phones, computers, networking solutions, but also have been providing IT support services.
A continuous communication and effective dialogue with our customers base has organically led to the expansion of the brand fixINN not only in technology solutions but also into the fields of sporting & lifestyle. Brand fixINN has helped develop our sister brands like the London Racket Stringing Company and Christian Marfe Watches.
The London Racket Restringing Company (www.restringing.co.uk) is now part of the brand fixINN providing racket stringing, coaching, tennis & squash gear in the London area. We have grown this brand and now is present in 9 locations in central London and will soon be growing to 15 locations by the end of 2023. It is one of the fastest growing racket stringing & tennis coaching companies in London.
CM21 is a part of the brand fixINN initiative to bring a new value proposition of authentic, vintage, and new timepieces. We currently hold genuine stock of premium brands like Omega, Rolex, Cartier, Tudor, Jaeger LeCoultre, Breitling, TAG Heuer, Universal Geneve, and more. We also service, repair, re-condition, buy & sell vintage and new watches in varying price ranges. Through our national and international network of dealers we have access to rare and sought after timepieces, as well. Notwithstanding that, Christian Marfe Watches also provides new and contemporary timepieces to inspire the younger generation (for example, the new Omega Moonswatch).
Thus, brand fixINN today is not only able to provide technology solutions but also facilitate elegant lifestyle choices to our valued customer base. We have been able to successfully bring these offerings together in a holistic synergy under the brand fixINN umbrella.
What is the future?
Brand fixINN will continue to grow its retail operations based on our vision and mission statement. Our specialist team is working to create an effective footprint and to guide us to grow the brand fixINN in the online and retail world.
The short term objective of fixINN is to grow over the London area in the next three years, with a strong online presence, streamline supply chains and be able to offer a wide range of products to our new customers.